TERMS OF USE

TERMS OF USE

Effective Date: June 24, 2025

1. Introduction.

Welcome to Stayounger. These Terms of Use (“Terms”) govern your use of the website located at www.stayounger.com (“Site”), operated by Andrea Gebhardt, owner of Stayounger (the “Site Owner”).

By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms go into effect on the date published below and remain in full force while you use our Programs (as defined below), unless the Program(s) are terminated.

2. Programs Offered.

Stayounger offers longevity and wellness coaching programs that support healthy aging and overall well-being through education and the use of lifestyle strategies, natural foods, and non-medical nutritional supplements, delivered virtually (tele-coaching), in person, and through informational resources on the Site (the “Programs”). In addition to the Programs, Stayounger offers stand-alone, individually tailored consultations on specific longevity or wellness topics for clients who prefer a one-off session rather than enrolling in a Program (the “Consultations”). Consultations may be conducted virtually (tele-coaching) or in person and can be booked through the Site. As a prerequisite, before enrolling in any Program or booking a Consultation, clients must complete a private, confidential initial consultation provided free of charge (the “Initial Consultation”). The Initial Consultation, the Programs, and the Consultations are collectively referred to as the Services.

3. Warranties & Responsibility for Programs and Products.

Information Use Only (Not Medical Advice). The Site and the Services (including all text, graphics, images, videos, and other content) are for informational and educational purposes only. They do not constitute medical, professional, or licensed advice and are not a substitute for consultation, diagnosis, or treatment by a qualified healthcare professional. Always seek the advice of your physician or other qualified provider before starting any new program, regimen, or supplement, or acting on any guidance provided through the Services. Never disregard, avoid, or delay obtaining professional medical advice because of something you read on the Site or receive through the Services. Participation does not create a physician–patient relationship. If you believe you may be experiencing a medical emergency, call 911.

General Content; No Outcome Guarantees. The content is general in nature and may not be suitable for your specific circumstances. Stayounger coaches are not medical doctors and do not diagnose, treat, cure, or prevent disease. Do not use Services for medical diagnosis or treatment. Any reference to products, services, devices, procedures, or treatments is non-personalized and does not represent a statement that such items are safe, appropriate, or effective for you. We do not guarantee any particular outcome; individual results vary.

California Alternative/Complementary Services Disclosure (BPC §2053.6). Stayounger and its coaches are not licensed physicians or state-licensed healing-arts practitioners. The Services are alternative or complementary to healing-arts services licensed by the State of California and are not licensed by the state. Before we provide any Services beyond the Initial Consultation, we will first provide the §2053.6 written disclosure that (i) states the foregoing; (ii) briefly describes the nature and theory of the Services; and (iii) lists our qualifications (education, training, and experience).  You will acknowledge in writing that you received this disclosure; we will provide you with a copy and retain your acknowledgment for three (3) years. 

Assumption of Risk; “As Is” Disclaimer. Your use of, and reliance on, the Services is at your sole risk. To the fullest extent permitted by law, the Services are provided “as is,” without warranties of any kind—express or implied—including, without limitation, warranties of accuracy, completeness, timeliness, or quality. Stayounger is not responsible or liable for any injury, illness, disability, death, or other loss or damage arising from or related to your use of the Services. Nothing in this Section limits rights that cannot be waived under California law and is subject to Section 12 (Limitation of Liability). 

Third-Party Products; FDA Supplement Notice. Stayounger does not sell or furnish third-party products; any such purchases are from independent retailers and are subject to their warranties and terms. Wherever our materials include dietary-supplement benefit statements, we include the required FDA notice: “These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.”

4. Initial Consultation (Required Before Enrollment).

Purpose and Scope. Before you enroll in any Program(s) or book a Consultation, you must complete a private, confidential consultation to assess fit, clarify goals, and explain the scope of our non-medical longevity and wellness coaching. 

Booking Method and Format. The Initial Consultation is booked through the Site and may be conducted virtually (tele-coaching) or in person. Scheduling and availability are shown in the online booking system. 

Intake Questionnaires & Information. You agree to complete all pre-consultation intake questionnaires fully, accurately, and in a timely manner, and promptly update us if material information changes. Omissions or inaccuracies—including withholding relevant health or personal information—may affect the accuracy of assessments and the appropriateness of any educational recommendations; in such cases, we may reschedule the Initial Consultation or decline Services. Please do not submit medical records unless requested; we will not obtain records from other providers without your separate written authorization. Information is used solely to evaluate fit, identify goals and potential risks, and plan next steps, and is handled in accordance with our Privacy Policy and applicable law.

No Obligation; Right to Decline.  Completing the Initial Consultation does not obligate you to use our Services, and does not obligate Stayounger to accept you as a client or deliver any Services to you. To the extent permitted by law, we may decline, defer, or discontinue Services (e.g., if your needs fall outside our non-medical coaching scope, present safety or ethical concerns, or we lack capacity). Where appropriate, we may refer you to a licensed healthcare professional or other resources.

5. Programs.

Description & Objectives.  Program overviews, goals, inclusions, and pricing are provided on the Site and may be updated from time to time. Each Program targets specific longevity or wellness concerns with structured education and actionable next steps.

Enrollment, Payments & Subscriptions. Programs are private pay. Some offerings may be subscription-based; for billing cycles, auto-renewal, cancellation, reminders, and price-change notices, see Section 20 (Auto-Renewal).

6. Consultations.

Purpose & Scope.  Consultations are stand-alone, individually tailored sessions for clients who want targeted guidance on a specific longevity or wellness topic without enrolling in a Program. Consultations are booked through the Site and may be conducted virtually (tele-coaching) or in person. They focus on education, planning, and practical next steps (e.g., nutrition, sleep, stress, movement, healthy-aging strategies) and do not include ongoing coaching or Program deliverables unless separately purchased.

Fees & Payment. Any consultation fee will be disclosed at booking and is payable at the time of booking. Services are private pay and are not billed to insurance.

Cancellations & Rescheduling.

• 24+ hours before the scheduled start: full refund or reschedule without penalty.

• <24 hours before start or no-show: non-refundable and non-transferable.

Late Arrivals. If you arrive late, the session may be shortened to accommodate the next client; full fees still apply.

7. Confidentiality and Information Handling. 

Information shared during the consultation is handled in accordance with our Privacy Policy. We will not request, obtain, or share wellness-related information from other providers without your separate written authorization. We are not a HIPAA-covered entity; however, we use reasonable safeguards to protect your information and will disclose only as required by law.

8. Tele-Coaching and Safety.

Tele-coaching sessions are delivered by phone or video. You agree to join from a private, quiet location, free from distractions, and to not participate while driving or operating machinery. You are responsible for ensuring that people in your vicinity cannot overhear your session.You must maintain a reliable internet/phone connection and a compatible device. If connectivity issues materially disrupt a session, we may pause and reschedule at our discretion under the applicable booking/cancellation terms. We use reasonable safeguards, but tele-communications carry inherent risks (e.g., interception or unauthorized access). Do not share sensitive information you are uncomfortable transmitting electronically. See our Privacy Policy for how we handle information. Recording, screenshotting, or distributing any part of a session is prohibited unless both you and Stayounger give prior written consent.

9. Right to Change or Discontinue Services.

Scope of Changes. Stayounger may modify, suspend, or discontinue any Services, features, or materials—in whole or in part—at any time without prior notice (except where notice is required by law or these Terms), subject to the Limitation of Liability section. 

Discontinuation & Coordination with Termination. If we discontinue a paid Service in its entirety during your then-current paid term, that discontinuation will be treated as a termination for convenience under Section 23 (including at least five (5) days’ notice and a pro-rata refund of any unused, prepaid fees). If discontinuation occurs before any portion of a paid Service is provided, we will issue a refund of unused, prepaid amounts.

Content-Level Modifications (No Refund). We may change the form, format, or specific content of the Services at any time (for example, removing or replacing text, images, videos, or tools, including for licensing or operational reasons). Content-level changes do not entitle you to a refund or other compensation unless (i) required by law or (ii) they result in discontinuation of a paid Service as described above.

Subscriptions & Price/Material Changes (California ARL). For subscription Services, we will comply with California’s Automatic Renewal Law, including clear, conspicuous disclosure of renewal terms, affirmative consent, an easy online “click-to-cancel” method, renewal reminders where required, and advance notice of any price increase with instructions to cancel before it takes effect.

Rights Preserved. Nothing in this Section limits rights that cannot be waived under applicable law or your rights expressly set out elsewhere in these Terms (including Section 23 (Termination) and the Limitation of Liability section).

10. Ownership of Intellectual Property.

Ownership of Content & Intellectual Property. All Services (including our Site) and all content within them—text, images, graphics, videos, software, brochures, guides, logos, trademarks, service marks, and other materials—are the property of Stayounger, its affiliates and related entities, or its licensors, and are protected by U.S. and international intellectual property laws. No ownership rights are transferred to you by making content available or by granting the license below.

Limited License for Personal, Non-Commercial Use. Subject to your compliance with these Terms, Stayounger grants you a limited, personal, nonexclusive, nontransferable, and revocable license to access and view the Services and related materials for your own non-commercial use. This license does not permit you to claim or imply any affiliation with, representation of, or authority to act on behalf of Stayounger. You may download, email, or print a copy of the materials solely for personal, non-commercial use, provided you retain all copyright, trademark, and other proprietary notices and do not distribute those copies to others.

License Restrictions. Except as expressly permitted in these Terms, you shall not: (a) copy, reproduce, modify, adapt, translate, create derivative works of, or otherwise exploit any portion of the Services or their content; (b) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available any Service materials to any third party; (c) reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive or gain access to any source code or underlying structure of the Site or Service; (d) remove, obscure, or alter any copyright, trademark, or other proprietary notices; or (e) use the Services or any content in any manner that infringes, misappropriates, or violates any intellectual property or other rights of any person.

11. Indemnification

To the fullest extent permitted by law, you agree to indemnify—and, at Stayounger’s option, defend—Stayounger and its affiliates, officers, directors, employees, agents, and suppliers (the “Indemnified Parties”) from and against any third-party claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your acts or omissions, including: (a) your access to or use of the Site or Services (including any activity under your account); (b) your breach of these Terms; (c) your violation of law or regulation; or (d) any content, data, or materials you submit, post, or share. This indemnity does not apply to the extent a claim arises from an Indemnified Party’s gross negligence, willful misconduct, or violation of law. Stayounger will promptly notify you of any claim for which it seeks indemnification; Stayounger may assume the defense at your expense with counsel of its choice; you will reasonably cooperate; and you may not settle any claim without Stayounger’s prior written consent. This Section survives termination.

12. Limitation of Liability

Limitation of Liability for Indirect/Consequential Damages. To the fullest extent permitted by law, in no event will Stayounger and its affiliates, officers, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages—including loss of profits, goodwill, use, data, or other intangible losses—arising out of or relating to your use of, or inability to use, the Services.

No Liability for Content Errors, Injury, or Unauthorized Access. To the fullest extent permitted by law, Stayounger is not liable for: (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage resulting from your access to or use of the Services; or (iii) any unauthorized access to or use of our servers and/or personal information stored therein.

Exclusive Remedy and Cap. To the fullest extent permitted by law, your sole and exclusive remedy for dissatisfaction with the Services or these Terms is to stop using the Programs. If you have prepaid fees for the Services not yet provided, your sole monetary remedy is a pro-rata refund of the unused prepaid amount. In all cases, Stayounger’s aggregate liability for any claim will not exceed the greater of $100 or the amounts you paid to Stayounger for the Services giving rise to the claim in the 12 months preceding the event.

Non-Waivable Rights & Liability Carve-Outs (California). Nothing in this Section limits or excludes liability for fraud, willful misconduct, or gross negligence, or for any other liability that cannot be limited under California law. Likewise, nothing here limits any non-waivable rights or remedies under applicable consumer-protection or privacy laws.

13. User Responsibilities.

• You agree to use the Site lawfully and respectfully.

• You must not use the Site to upload, distribute, or otherwise disseminate any unlawful, defamatory, obscene, or infringing content.

14. Right to Change or Modify Terms.

Stayounger may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date and, for material changes, provide additional notice (for example, by email or in-product notice). Unless stated otherwise, changes take effect upon posting. Your continued use of the Site or Services after the effective date constitutes acceptance of the updated Terms. If you disagree, stop using the Site and Services. If a material change adversely affects a paid subscription, you may cancel within 30 days of notice and receive a pro-rata refund of any unused, prepaid fees.

15. Contact

Questions about these Terms can be directed to:

Andrea Gebhardt | Stayounger | andrea@stayounger.com​

16. Eligibility

The Services are intended for use by adults who are 18 years of age or older. By accessing or using the Services, you represent and warrant that you are at least 18 years of age and otherwise meet all of the eligibility requirements contained herein.

17. Based in the U.S.

Stayounger is located in the United States (U.S.). Stayounger makes no representations that the information or materials on or linked through the Site or the Services are appropriate or available for use in other locations. Those who choose to access or use the Site or the Services from other locations do so on their own initiative and at their own risk and are responsible for compliance with all applicable laws, rules, and regulations in their respective location in doing so. By interacting with or submitting information via the Site, you consent to the transfer to and processing of such data in the U.S. The Services offered thereby are not intended to subject Stayounger to any non-U.S. jurisdiction or law.

18. Restrictions on Website Use

Acceptable Use (Site Conduct). You agree not to use the Site in any manner prohibited by these Terms or applicable law. Without limitation, you will not: (i) misrepresent your identity, impersonate any person or entity, or provide false information to Stayounger; (ii) access or attempt to access any area of the Site to which you are not expressly granted access; (iii) take any action that interferes with operation of the Site or other users’ use of the Site; (iv) violate these Terms or enable another person to do so; or (v) violate any applicable laws or regulations.

Security & Technical Restrictions. In connection with the Site, you must not: (i) transmit or make available any virus, worm, Trojan horse, time bomb, or other malicious or harmful code; (ii) use any device, software, bot, scraper, or routine that interferes with the Site; (iii) interfere with, damage, or disrupt any part of the Site, the servers on which the Site is hosted, or any server, computer, or database connected to the Site; (iv) use any automatic device, process, or means to access the Site for any purpose, including monitoring or copying content or data; or (v) otherwise attempt to interfere with the proper working of the Site or to bypass any security or access-control measures.

Enforcement & Cross-References. Violations of this Section may result in actions under Section 23 (Termination). For license and intellectual property use restrictions, see Section 10 (Ownership of Intellectual Property).

19. Accessing the Services and Password Responsibilities

Access & Availability. From time to time, we may restrict users’ access to some parts of the Services. Stayounger makes no representations or guarantees regarding the uptime or availability of the Services.

User Responsibilities for Access. You are responsible for:

• Making all arrangements necessary for you to access the Services.

• Ensuring that all persons who access the Services through your internet connection are aware of these Terms and comply with them.

Account Registration & Information Accuracy. To access any Services beyond the free Initial Consultation - including enrolling in a Program, booking a paid Consultation, or managing a subscription Program—you must create and maintain a user account on the Site. You must provide information that is correct, current, and complete, and promptly update it as needed. Our Privacy Policy governs all information you provide to Stayounger or our service providers, and you consent to actions we take with respect to your information consistent with that policy.

Account Security & Credential Use. Your account credentials are personal to you. Do not share them. If you share your login information—or fail to safeguard it—you authorize Stayounger to rely on those credentials and to treat all access and actions taken using them as yours, to the extent permitted by law. You are responsible for all activity under your account until you notify us of suspected unauthorized use and we have had a reasonable opportunity to act. If you suspect compromise, you must immediately change your password and inform Stayounger. We may require identity verification, enable/require multi-factor authentication, and suspend access while we investigate.

Enforcement. Access restrictions, suspension, or termination may be imposed as described in Section 23 (Termination).

20. Purchasing the Services (Ordering & Contract Formation).

Orders Are Offers; Acceptance Is Conditional on Payment. When you book or purchase Services through the Site, your submission (each, an “Order”) is an offer to buy the Services listed at checkout. We accept your Order only when (i) your payment is successfully authorized (and, where applicable, settled) and (ii) we send an Order/Booking Confirmation or provide access to the applicable Services, whichever occurs first. Until acceptance, we may decline an Order and will promptly void or refund any related charge.

Acknowledgment vs. Confirmation. Any “we received your Order” email or on-screen message is an acknowledgment, not our acceptance. Acceptance occurs only as described in A above. For the free Initial Consultation, acceptance occurs when we send the Booking Confirmation (no payment required).

Payment Authorization & Failed/Returned Charges. You must provide a valid payment method and authorize charges for all amounts disclosed at checkout (including applicable taxes/fees). If authorization or settlement fails—or any charge is reversed/charged back—we may deny or cancel the Order, release any reserved time slot, and/or suspend access to affected Services until payment is resolved. We may re-attempt the charge, request an alternate payment method, and use reasonable fraud-prevention measures (e.g., temporary holds or verification). You remain responsible for amounts due.

Order Review; Limits; Cancellations by Stayounger. Until we accept your Order, we may refuse, limit, or cancel it for any reason. If we do, we will void or refund any related charge and notify you using the contact details you provided. After acceptance, we may cancel or suspend the affected Services only for cause, including: (i) payment failure, reversal, or chargeback; (ii) suspected fraud, abuse, or unlawful use; (iii) material breach of these Terms or applicable policies; (iv) legal, regulatory, or sanctions restrictions; (v) safety or ethical concerns (e.g., conduct outside our non-medical scope); or (vi) force-majeure/capacity events that make performance impracticable. We will provide notice and a pro-rata refund of any unused, prepaid fees for the canceled portion, where applicable. This clause works together with Section 23 (Termination).

Pricing/Description Errors. We may correct obvious errors (e.g., pricing or description) discovered after submission. If an error materially affects your accepted Order and we cannot honor it, you may accept the correction or we will cancel and refund the impacted charges.

Auto-Renewal (California). If you purchase a subscription Program, it will automatically renew at the disclosed interval until canceled. By completing your purchase, you authorize recurring charges at the then-current rate to your payment method unless you cancel. We will present clear, conspicuous renewal terms at checkout, obtain your affirmative consent, and provide an easy, online “click-to-cancel” method in your account (and via the same medium used to sign up). For qualifying free trials or initial terms and renewals, we will send legally required reminders. We will provide advance notice of any price increase and instructions to cancel before it takes effect, as required by California law.

21. Payments; Receipt of Funds.

Payment Authorization. To pay via the Site, you may be asked for your credit/debit card details or another payment method, plus billing and (if applicable) shipping information. You represent that you are authorized to use the payment method and authorize Stayounger (and its payment processors) to charge the total amounts disclosed at checkout, including applicable taxes/fees. See Section 20 “Payment Authorization & Failed/Returned Charges” for acceptance conditions and consequences of failed or reversed payments.

Third-Party Processing. Payments are processed by third-party processors. By submitting payment information, you consent to our sharing it with those processors solely to facilitate payment. Stayounger is not responsible for how any third-party processor transmits, stores, uses, or shares your information; their Terms of Use and Privacy Policy govern.

Installments/Loans (If Offered). If an Order is financed through a third-party installment or loan provider, that relationship is separate from your use of the Services and is governed by the provider’s terms. Stayounger is not liable for disputes between you and the provider.

Currency, Taxes, and Adjustments. Charges are in the currency shown at checkout. Applicable taxes and processing fees are disclosed at checkout. We may correct pricing or scheduling errors; if a correction affects your booking, you may accept the change or receive an applicable refund per the referenced sections.

Records & Receipts. You consent to receive electronic receipts and notices at the email you provide. Keep your contact and billing information current.

22. Security.

While we take reasonable measures to protect your information, we cannot guarantee that all information will remain secure. Under certain circumstances, third parties may be able to access your information on the server or view it in transit over the Internet, through email, or through other methods. By submitting information to Stayounger, you agree that you are aware of these risks. If you do not wish to submit your information electronically, do not do so; however, in such a case, you may not be able to make use of the full functionality of the Site and Services. You agree that Stayounger is not responsible or liable for any consequences of illegal acts by third parties, including but not limited to hacking or similar crimes.

23. Termination.

Suspension or Termination by Stayounger. We may suspend or terminate your access to the Site or Services, in whole or in part, immediately and without prior notice, to the extent permitted by law, if: (i) you breach these Terms; (ii) you violate law or the rights of others; (iii) we detect fraud, chargeback, security or operational risk, or abusive conduct; (iv) you fail to pay fees when due; or (v) we are required to do so by law or governmental request. No refunds are issued if termination is for cause. We may terminate the Services for convenience on at least five (5) calendar days’ advance notice (email sufficient). If you have prepaid fees for Services not yet provided as of the effective date, we will issue a pro-rata refund of the unused, prepaid amount. That refund is your sole and exclusive remedy for termination under this subsection.

Termination by You (Cancellation). You may terminate at any time by (i) canceling any active subscription Program through the same medium used to enroll (including an online “click-to-cancel” path in your account), and (ii) closing and deleting your account. Unless you cancel before the end of your current billing period, your subscription Program will auto-renew. After cancellation, you will retain access through the end of the then-current paid term unless otherwise stated in these Terms or at the time of purchase.

Effect of Termination.  Upon termination: (a) all licenses and access rights immediately cease; (b) you remain responsible for all amounts accrued and payable prior to the effective termination date; (c) except as required by law or our Privacy Policy, we may deactivate or delete your account and content; and (d) any permitted refunds will be processed consistent with Sections 6, 9, 12, 14, 20 and 23.

Survival.  The following survive termination or expiration: Ownership of Intellectual Property; Indemnification; Disclaimers and Limitation of Liability; Booking and Payments / Purchasing / Fees (to the extent necessary to collect or refund amounts due); Restrictions on Website Use; Security; Governing Law and Dispute Resolution; Communicating with You (opt-outs honored); Severability; and any other provisions that by their nature should survive.

No Limitation of Remedies.  Suspension or termination is in addition to, and not in lieu of, any other rights or remedies available to Stayonger at law or in equity.

24. Governing Law and Dispute Resolution

These Terms, the rights and remedies provided herein, and any claims or disputes related to these Terms and/or the Programs shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws rules. To the extent permitted by law, all such claims and disputes shall be brought exclusively in the state courts located in San Diego County, California, or, where federal jurisdiction exists, in the United States District Court for the Southern District of California. You consent to the personal jurisdiction of those courts and waive any objection to venue or forum non conveniens. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

25. California Consumer Complaints. In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Service of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

26. Waiver. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

27. Severability. If any portion of these Terms is held invalid or unenforceable, that portion shall be construed to reflect the original intention of the parties. The remaining portions shall remain in full force and effect.

28. Assignment.

No Assignment by You. You may not assign, delegate, or transfer these Terms or any of your rights or obligations hereunder—by operation of law or otherwise—without Stayounger’s prior written consent. Any attempted assignment in violation of this Section is null and void.

Assignment by Stayounger. Stayounger may assign, delegate, subcontract, or transfer these Terms (in whole or in part), and/or any rights or obligations hereunder, without your consent, including to an affiliate, successor, or in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets. Where required by law, we will provide reasonable notice of such assignment.

Successors and Assigns. These Terms are binding upon and inure to the benefit of the parties and their respective permitted successors and assigns. Nothing in this Section creates third-party beneficiary rights.

29. Entire Agreement. These Terms are the final, complete, and exclusive agreement between you and us concerning the Services. 

30. Communicating with You

You agree that we may communicate with you through any contact information and methods you provide to us, including but not limited to text message, email, telephone, social media account, fax, and/or postal mail.

By providing a mobile number, you agree to receive informational and marketing texts from Stayounger; consent is not a condition of purchase; message/data rates may apply; reply STOP to opt out.

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DISCLOSURE FORMS

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Booking & Cancellation Policy 

Booking Sessions

• Sessions are booked through the Site and are confirmed only after successful payment authorization and our Booking Confirmation email.

• The Initial Consultation is free and must be completed before any paid Consultation or Program.

Payment

• Payment is due at booking for paid Consultations and Programs.

• We accept major credit/debit cards via our secure processor. For certain in-person sessions, we may accept additional methods (e.g., approved electronic payment apps or cash) as disclosed at booking.

• Services are private pay and are not billed to insurance.

Rescheduling & Cancellations (paid sessions)

• 24+ hours before the scheduled start: full refund or reschedule without penalty.

• < 24 hours before start or no-show: non-refundable and non-transferable.

• The Initial Consultation is free; please cancel if you cannot attend so we can release the slot.

Late Arrivals

• If you arrive late, the session may be shortened to accommodate the next client; full fees still apply.

This policy is part of, and should be read with, the Stayounger Terms of Use. Where any inconsistency arises, the Terms of Use control.

 

Client Consent & Acknowledgment 

Voluntary Participation. I am voluntarily seeking longevity and wellness coaching to support healthy aging, cognitive function, and quality of life.

Nature of Services (Non-Medical). Coaching is educational and non-medical. It does not diagnose, treat, cure, or prevent disease and is not a substitute for licensed medical or mental-health care. No physician–patient relationship is created.

Scope of Coaching. Services may include lifestyle assessments and education in areas such as nutrition, movement, sleep, stress, mindset, and healthy-aging strategies. Coaching is intended to “support - not replace – care” from licensed clinicians.

Personal Responsibility. Recommendations are educational suggestions. I decide whether to implement them and accept responsibility for my choices and outcomes.

Results Disclaimer. Outcomes vary by individual; no specific result is guaranteed.

Intake Accuracy. I will complete all intake questionnaires fully, accurately, and in a timely manner, and update material changes. Omissions or inaccuracies may affect assessments and the appropriateness of any educational recommendations.

Medical Care. I will consult my licensed medical provider before making major lifestyle, dietary, or supplement changes, especially if I have a medical condition or take medications. I will seek medical attention for issues outside coaching scope.

Consent and Release. To the fullest extent permitted by law, I release and hold harmless Stayounger and my coach from claims arising from my participation in coaching, except for gross negligence or willful misconduct. Nothing in this release limits any non-waivable rights under California law.

This consent supplements the Stayounger Terms of Use. If there is any conflict, the Terms of Use control, except where law requires otherwise.

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Authorization to Obtain/Release Wellness Information.

I authorize Stayounger to request or receive wellness-related information from other health or wellness providers and to release relevant information to them with my written consent to support my coaching. This authorization does not include any protected medical records unless separately authorized in writing. I may revoke this authorization prospectively by written notice.

Consent to Communication.

I consent to Stayounger contacting me by email, phone, or text for appointment reminders, follow-ups, resources, and client education. For texts: message/data rates may apply; consent is not a condition of purchase; reply STOP to opt out, HELP for help; frequency varies. I can opt out of marketing emails via the unsubscribe link.

Tele-Coaching Consent.

I consent to receive coaching by phone or video. Tele-coaching is educational and non-medical and is not a substitute for in-person medical care. I will join from a private, safe location, maintain a reliable connection, and understand sessions may be paused or rescheduled if connectivity fails. No recording without prior written consent from both sides.

Private-Pay Acknowledgment.

I understand Services are private pay; Stayounger does not bill insurance. I am responsible for payment at booking or as otherwise disclosed. Refunds and cancellations follow the Booking & Cancellation Policy above and the Terms of Use.

Privacy Acknowledgment.

I understand how my information may be used and stored per the Privacy Policy. Stayounger uses reasonable safeguards and does not share my information without my written consent, except as required by law (e.g., suspected abuse, danger to self/others, or court order).

Optional signature block (if you want one consolidated form)

Client Name: ____________________________ Date of Birth: ___________

Signature: ______________________________ Date: ____________________

Coach Name: _____________________________ Signature: ________________

 

 

California Client Disclosure & Acknowledgment (BPC §2053.6)

Provider: Stayounger | Address/Email/Phone: ___________________________

• Not a Licensed Physician. I, ______________________ (provider name), am not a licensed physician.

• Alternative/Complementary Services. The services I provide are alternative or complementary to the healing-arts services licensed by the State of California and are not licensed by the state.

• Nature and Theory of Services. (Brief plain-language description of what you do and the theory behind it, e.g., “education and coaching on lifestyle, nutrition, sleep, stress, and habit formation intended to support healthy aging.”)

• Qualifications. (Education, training, certifications, and relevant experience in plain language.)

Client Acknowledgment

I acknowledge I have received and read this disclosure before services began. I understand the provider is not a physician; that services are alternative/complementary and not state-licensed; and I have received the nature/theory and qualifications descriptions above.

Client Name: __________________ Signature: __________________ Date: _______

Provider Signature: ____________ Date: _______

Provider: give a copy to the client and retain this acknowledgment for 3 years.

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